Support
Frequently asked
If your answer is not here, write to destek@dupesafe.com
Where do I enter my key?
DupeSafe → Settings → License → paste the key → Activate. Activation needs internet once.
It says "This key has reached its device limit".
One key works on 3 computers. On a computer you no longer use, choose Settings → License → "Remove from this device". If you cannot access that computer, write to us with your device code and we release the seat.
My key e-mail did not arrive.
Check the spam folder. The key is also shown on the thank-you page after payment. You can have it sent again from the "Send my key" page.
I reinstalled my computer.
Reinstalling Windows changes the device code and the old record keeps holding a seat. Write to us and we remove the old device.
I want a deleted file back.
DupeSafe sends deleted files to the Recycle Bin. Open the deletion on the History page and choose "Restore", or restore it from the Recycle Bin.
I want to report a bug.
Attach app.log from the folder opened by Settings → "Open log folder". The log contains no file contents; you may remove file names if you wish.